The Countess Bracelet Waterproof

Because we don’t just sell jewelry we help you honor your memories, celebrate the ones you love, and make a lasting impact on the world. Every piece is handcrafted with care, every message personalized with heart, and every order supports meaningful causes. That’s beauty with purpose.

Simply select your desired options on the product page — such as names, initials, birthstones or engravings. Each piece is designed to reflect your story and the moments that matter most. If you need help or have a custom request, our team is here to assist you.

While we don't offer live previews at this time, each piece is carefully crafted based on the personalization you select. We ensure every detail is handled with love and precision, so your jewelry arrives just as meaningful as you imagine.

We begin crafting your jewelry soon after the order is placed, so any changes must be requested within 2 hours. Email us at info@chicsecret.co with your order number we’ll do our best to accommodate.

Once your order ships, you’ll receive a tracking link by email. You can also track your order anytime using the “Track My Order” link in our website footer.

Your custom piece is typically crafted and ready to ship within 3–5 business days. U.S. deliveries usually arrive within 7–12 business days after shipping. For international orders, delivery may take 10–20 business days depending on your location. We always provide tracking and support along the way.

Yes — you can add Chic&Secret Delivery Protection at checkout for just $3. This safeguards your order in case of loss, theft, or delivery issues. It’s a small touch of peace of mind for something truly meaningful.

We offer a 90-day return and exchange policy. If your item doesn’t meet expectations, simply email info@chicsecret.co with your order number and a short message. We’ll guide you with care through the return or exchange process. Your happiness means everything to us.

We offer a lifetime warranty on all our jewelry. If your piece becomes damaged or breaks, we’ll replace it once, free of charge. A $10 fee may apply to cover shipping and handling. To begin a warranty claim, please contact us by email we’re here to make it easy.

Yes! We offer standard international shipping with no hidden fees. Free shipping is available on qualifying orders just check your cart to see if your order qualifies. Wherever you are in the world, we’re honored to send you something meaningful.

Some gifts, like exclusive bonuses or eBooks, are automatically unlocked when your cart reaches a certain value and they can’t be removed individually. But don’t worry, they’re always completely free, and just our way of saying thank you for choosing Chic&Secret.

Every order contributes to our long term mission: planting trees, rescuing animals, and removing plastic from the ocean. As Chic&Secret grows, so does our impact. Together, we’re building a legacy of beauty, meaning, and care for the planet.

No worries we’re here to help. If you’re experiencing any issues, just email us at info@chicsecret.co with the products and details you wish to order. We can assist you personally or even create a custom invoice. Simple, caring, and human always.