FAQ

FREQUENTLY ASKED QUESTIONS

 How do you help save the planet?

At Chic&Secret, we are dedicated to environmental sustainability by donating a percentage of every sale to partner organizations committed to reforestation. These funds support vital initiatives that restore ecosystems and combat climate change. We prioritize sustainable materials in our products and promote eco-friendly practices throughout our operations. By working together with our customers, we strive to create a healthier planet for future generations, making every purchase a step toward positive environmental impact. 

How does my purchase help plant trees and save the planet?

When you make a purchase at Chic&Secret, a percentage of each sale is donated to organizations dedicated to reforestation efforts. This funding supports initiatives that plant trees, restore ecosystems, and combat climate change. Your contribution plays a vital role in creating a greener planet, as we work together to address environmental challenges. By choosing Chic&Secret, you not only receive beautiful, personalized jewelry but also actively participate in making a positive impact on the environment. 

Which organizations do you partner with?

At Chic&Secret, we proudly support several global reforestation efforts. While the need for reforestation is widespread, we focus on areas with the greatest need, particularly in underfunded regions. Organizations like One Tree Planted and Plant-for-the-Planet are making a real difference by restoring ecosystems and fighting climate change. We’ve seen the dedication and passion of those involved, and we are honored to contribute to their work. Every purchase helps fund these vital initiatives, creating a greener, healthier planet. 

What if I don’t like the product?

Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a full refund. Just contact us at info@chicsecret.co, and we’ll handle everything. 

What makes Chic&Secret different?

Besides offering beautiful, personalized jewelry, we are committed to the environment. With every purchase, we plant a tree, contributing to a greener planet. 

Can I personalize my jewelry?

Yes! Most of our products are customizable with names, dates, or even photos. You can create the perfect gift with a personal touch. 

How can I contact customer service?

Our team is here to help! You can reach us at info@chicsecret.co, and we’ll be happy to assist with any questions or concerns. 

What’s the shipping cost?

We know no one enjoys paying for shipping, but we believe in transparency. Unlike big retailers that hide shipping costs in product prices, we charge a flat rate of $9.30 for orders under $50. For orders of $50 or more, shipping is on us as a thank you for supporting our mission to create a sustainable planet. Delivery times depend on your location, and we ship Monday to Saturday, excluding holidays. For questions, feel free to reach us at info@chicsecret.co. 

We are here for you.

Our customers are crucial in helping us achieve our goals, which is why customer service is a top priority for us. We work diligently to ensure your satisfaction and are always quick to respond to support messages. With the trust of over 50,000 customers, we strive to maintain our excellent customer service reputation.

Should you have any questions, please do not hesitate to contact us at info@chicsecret.co. We are always happy to assist you in any way possible.